Regional Quality Manager leading quality systems, audits, and continuous improvement across Iron Mountain’s 3PL warehouse network. Supporting facility launches, client partnerships, and corrective actions across regional sites.
About the role
- Disability Case Manager guiding Canadian plan members through illness, injury, recovery, and return to work. Assessing claims and coordinating sustainable outcomes with employers and healthcare providers.
Responsibilities
- Proactively manage a dedicated caseload in compliance with service level agreements and targeted turnaround times
- Complete daily administrative tasks, including timely responses to emails and telephone calls
- Assess claims based on contractual, medical, and vocational barriers
- Develop relationships and collaborate with plan sponsors, plan members, treatment providers, and internal partners
- Drive cases toward successful return to work or job-resolution readiness
- Write letters communicating pertinent benefit-related information based on analytical reasoning
- Listen and communicate with plan members with resiliency, emotional intelligence, and compassion
- Deliver difficult claims-related decisions
Requirements
- Bilingualism in English and French is an asset; required in Québec to support clients from various provinces outside Québec
- College or university degree in a healthcare program or equivalent work experience is an asset
- Ability to make meaningful decisions efficiently under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Background in a health-related field is advantageous
- Comfortable and skilled handling incoming and outgoing calls
- Excellent organizational and prioritization skills
Benefits
- Flexible work environment
- Learning and career growth support
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health coverage
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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