LTC Fraud Consultant analyzing claims and billing data for Manulife’s fraud, waste, and abuse program. Supporting investigations, controls, dashboards, and detection improvements.
Responsibilities
Lead targeted customer outreach explaining updated claim reimbursement controls
Drive adoption, understanding, and compliance with reimbursement controls
Analyze LTC claims and provider billing patterns to identify potential fraud, waste, and abuse
Prepare data extracts, dashboards, and concise analytic summaries for case development and investigations
Monitor and communicate emerging fraud schemes
Help design mitigations, controls, and process improvements
Partner with investigators, clinical teams, and technology teams to improve fraud operations and detection capabilities
Gather and document business needs, requirements, user stories, and process flows for fraud detection and case management tool enhancements
Support performance monitoring and reporting for the LTC FWA program
Contribute to continuous improvement across fraud operations
Requirements
3–5 years of experience in Long-Term Care (LTC), healthcare/insurance business analysis, and/or Fraud, Waste & Abuse (FWA)
Strong analytical and critical-thinking skills
Ability to interpret complex claims and operational data
Ability to translate findings into business requirements, user stories, and process flows
Advanced Excel skills and comfort with large datasets
Clear written and verbal communication skills
Ability to work with technical and non-technical stakeholders while managing multiple priorities
Experience with fraud investigations/SIU preferred
Familiarity with Medicaid and/or commercial LTC benefits and fraud/case management tools preferred
Familiarity with SQL/SAS and/or BI tools such as Power BI/Tableau is a plus
Benefits
Flexible work environment
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days in Canada
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance
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