Demand Planning Manager forecasting inventory and leading S&OP for Silk & Snow, which creates affordable luxury sleep products.
Managing working capital, KPIs, purchase orders, and Demand Planners across Canada and the US.
Responsibilities
Own the 12-to-18-month rolling demand forecast across retail, wholesale, and DTC channels in Canada and the US at SKU and category levels
Partner with Sales, Marketing, and Product/Merchandising on consensus forecasting, promotional planning, demand signals, and lifecycle decisions
Build and maintain baseline and customer-specific forecasts
Own inventory forecasting, working capital planning, and budget reconciliation with Finance
Set inventory targets, safety stock policies, reorder points, and lead-time assumptions across channels and distribution centers
Lead planning for new product introductions and end-of-life transitions
Identify operational implications of marketing campaigns and site changes
Own the end-to-end S&OP process, including executive meetings, pre-S&OP demand reviews, and consensus forecasts
Manage service levels, inventory health, landed costs, operating cadence, and operational metrics with Supply Chain
Translate validated demand into firm purchase orders with target Cargo Ready Dates and hand off for execution
Build planning cadences, templates, SOPs, and scalable reporting infrastructure
Own the demand planning KPI scorecard and manage total inventory investment to plan
Continuously improve forecasting methodologies, tools, and data inputs
Lead, coach, and develop Demand Planners across retail, digital, and wholesale channels
Set goals and performance standards for direct reports and foster cross-functional collaboration
Report forecast accuracy, inventory health, working capital impact, and supply commitments to the COO and leadership team
Requirements
University Degree in Supply Chain Management, Business, Engineering, or related discipline
3+ years in demand planning, supply chain planning, or commercial finance roles
Experience planning across retail, wholesale, and DTC channels, ideally across Canada and the US
Track record of building or scaling a demand planning function in a high-growth environment
Strong spreadsheet fluency in Excel or Google Sheets
Strong statistical and quantitative fluency, including distinguishing signal from noise
Advanced Excel or Google Sheets skills
Strong financial fluency, including ownership of the inventory budget line and partnership with Finance on working capital and margin
Experience with demand planning platforms suited to eCommerce-first technology stacks such as Shopify and Fulfil.io
Benefits
Diversity and inclusivity prioritized in company culture
Growth opportunities with an emphasis on hiring from within
Streamlined training process with guidance and support
Access to the LifeSpeak learning platform with free expert-taught courses
Medical, dental, and vision benefits
Paid time off
Employee discount on all products
Free mattress and bedding set after completion of the probationary period
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