Remote bilingual call centre agent answering inquiries and scheduling assessments for Kumon’s education program. Supporting families through phone service and Salesforce collaboration.
About the role
- Remote Call Centre Sales Agent promoting products and services for MCI, a global BPO and CX technology provider. Handling customer needs, closing sales, and meeting performance targets.
Responsibilities
- Conduct outbound and/or inbound calls to promote products and services
- Identify customer needs and recommend suitable solutions
- Close sales and meet or exceed performance targets
- Maintain accurate records of customer interactions and transactions
- Provide excellent customer service throughout the sales process
- Work from home as part of MCI’s virtual sales team
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous sales or call center experience preferred
- Strong communication, negotiation, and interpersonal skills
- Self-motivated and goal-oriented
- Ability to work independently in a remote setting
- Reliable internet connection and a quiet workspace
- Must complete all screening questions and a brief pre-employment test
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid training
- Team-oriented work environment
- Casual dress code
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