About the role

Bilingual Patient Services Specialist coordinating administrative and reimbursement activities for healthcare in Canada. Acting as a point of contact for patients and providers within a remote setup.

Responsibilities

Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation
Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans
Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates
Enter and maintain accurate case notes, documentation, and outcomes in patient databases
Escalate complex cases or issues outside program scope in accordance with established processes
Provide reimbursement status updates and program information to healthcare professionals
Support patient follow‑ups on behalf of physician offices to promote continuity of therapy
Answer inbound calls, make outbound calls, and manage email and fax correspondence
Accurately document and report Adverse Events in accordance with program and regulatory requirements
Meet defined service levels, quality standards, and key performance indicators
Participate in continuous improvement activities related to processes, quality, and training

High school diploma or equivalent, or an equivalent combination of education and experience
3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role
Fluency in English and French (verbal and written)
Experience interacting directly with customers, patients, or clients
Strong data entry, documentation, and administrative skills
Ability to follow defined procedures, manage multiple priorities, and meet deadlines