About the role

Implementation Project Coordinator at MealSuite guiding healthcare and senior living customers through onboarding and project implementation. Ensuring a seamless experience and establishing successful long-term relationships.

Responsibilities

Own the project – Gather project scope details as needed through discovery and communication with internal and external stakeholders
Develop customized plans to meet customer needs – Customize project plans in Planhat to meet customer needs/project scope
Ensure customers receive superior service – Develop and strengthen relationships with both new and existing customer stakeholders through regular communication
Be the point of contact – Educate customers on MealSuite’s toolkit, capabilities and best practices
Collaborate cross-functionally – Collaborate cross-functionally to ensure customer needs are met during implementation
Run complex project backup – Assist Enterprise Implementation Managers on large strategic projects as necessary

1+ years of hands-on experience in customer implementations within a SaaS environment
Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent
Experience implementing POS systems preferred
PMP or CAPM considered an asset
Extreme attention to detail and multitasking capabilities
Astute communication skills (both written and verbal)
Ability to thrive in a collaborative, fast-moving environment
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Unlimited paid time off
Retirement savings support
Health benefits – medical, dental, vision options, life & disability insurance, & paid maternity and parental leave
Hybrid flexibility
Work-life balance
Participation in our equity program
Opportunities for career development and advancement
Purposeful work with a positive community impact