Customer support and success professionals evaluating domain-specific documents for Mercor’s AI training projects. Providing structured feedback to improve frontier AI systems.
Responsibilities
Review, assess, and provide structured feedback on domain-specific documents
Ensure document quality, accuracy, and relevance
Contribute to high-impact evaluation projects
Work on projects focused on training and enhancing AI systems
Collaborate with leading researchers
Requirements
Bachelor’s degree (minimum)
At least 2+ years of professional experience in a relevant domain
Strong analytical and written communication skills
Strong proficiency in Excel, PowerPoint, and Word
Strong document analysis and review skills
Attention to detail and ability to follow structured guidelines
Based in the United States, Europe, UK or Canada
Must not require H1-B or STEM OPT sponsorship
Benefits
Payments are weekly on Stripe or Wise based on services rendered
Fully remote role
Flexible schedule; can be completed on your own schedule
Opportunity to collaborate with leading researchers
Opportunity to contribute to training and enhancing AI systems
Referral program offering up to $640 per successful referral
German - speaking freelance customer service for TRETMANN’s innovative sports equipment. Handling written Amazon and email support plus incoming calls remotely.
Remote Customer Service Representative supporting online loan applications and funds transfers. Answering customer calls for Propel, a fintech company expanding credit access through AI.
Customer Service Team Lead managing escalations, quality, schedules, and CSR support. Delivering customer experience solutions for pharmaceutical, healthcare, food, and consumer brands.
Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
Remote Customer Service Representative assisting Propel customers with online loan applications and funds transfers. Handling calls, verification, and customer support for a fintech platform expanding credit access.
Remote bilingual customer service representative supporting Propel's fintech customers with loan applications and fund transfers. Handling calls, verification, questions, and escalations in English and Spanish.
Delivery and Support Specialist resolving complex customer and SaaS issues for Genetec. Escalating cases, troubleshooting systems, and supporting international clients.
Customer Service Manager leading international support teams for Teledyne’s machine - vision imaging products. Overseeing SAP orders, RMAs, customer setup, and service performance across regions.