Customer Experience Specialist delivering white - glove banking, credit, and payments support. Investigating complex fintech issues and coordinating compliance, risk, engineering, and underwriting resolutions.
About the role
- Customer Support and Success professionals reviewing documents and providing structured feedback. Supporting Mercor’s AI labs and enterprise projects to train and enhance frontier models.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute domain expertise and analytical skills to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical and written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada
- Unable to support H1-B or STEM OPT candidates at this time
Benefits
- Fully remote role
- Flexible schedule; can be completed on your own schedule
- Weekly payments via Stripe or Wise based on services rendered
- Projects may be extended, shortened, or concluded early depending on needs and performance
- Competitive pay
- Collaboration with leading researchers
- Opportunity to help shape the next generation of AI systems
- Referral payments of up to $640 for each successful referral, with no limit on referrals (restrictions may apply)
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