Bilingual customer experience specialist supporting Plan Members and providers for Manion, a Canadian benefits administration firm. Handling coverage, claims, and service inquiries across phone, email, and live chat.
About the role
- Customer Support professionals reviewing documents and providing structured feedback. Contributing domain expertise to Mercor’s AI model training and evaluation projects.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
- Complete work on an independent schedule
- Projects may be extended, shortened, or concluded early depending on needs and performance
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical and written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada
- Must be engaged as an independent contractor
- H1-B and STEM OPT candidates are not supported
Benefits
- Fully remote role
- Flexible own schedule
- Weekly payments via Stripe or Wise based on services rendered
- Opportunity to collaborate with leading researchers
- Opportunity to contribute to training and enhancing AI systems
- Referral earnings of up to $640 per successful referral
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