Customer Outreach Specialist scheduling qualified meetings for Power TakeOff, a utility energy - efficiency software provider. Conducting high - volume phone and email outreach to help businesses reduce energy consumption.
About the role
- Customer Relations Specialist accountable for timely assistance to customers at Metergy Solutions. Managing billing inquiries and providing professional support in a call center environment.
Responsibilities
- Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
- Participate in special projects and initiatives as assigned
- Ensure timely resolution of all inquires
- Electronic customer inquiries; Processing forms, applications and customer service requests emails
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- Initiating and handling all inbound and outbound calls on delinquent accounts
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with customers
- Set up disconnections and reconnections
- Report preparation and analysis on outstanding balances
Requirements
- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Spanish communication skills
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Ability to remain calm and professional in stressful situations
- Ability to manage conflict
- Utility, Telecom Industry Experience is considered an asset
- Detail oriented, analytical and inquisitive
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills
Benefits
- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We provide support for continuous learning.
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!
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