Red Seal Heavy Duty Mechanic responsible for maintenance and servicing of mining equipment. Contributing to Sandvik's BHP Jansen Project in Western Canada.
About the role
- Senior Field Applications Engineer providing engineering support for Microchip's products. Collaborating with customers throughout the product lifecycle for successful integration and satisfaction.
Responsibilities
- Serve as the primary technical point of contact for key customers, providing deep product knowledge and support for their applications.
- Collaborate with sales teams to identify customer needs, propose solutions, and drive design-in opportunities.
- Support customers throughout the product lifecycle, including pre-sales, design, development, and post-sales phases.
- Deliver technical presentations, product demonstrations, and training sessions for customers and partners.
- Analyze customer requirements and provide recommendations on optimal product usage, system architecture, and integration.
- Work closely with internal engineering, product management, and R&D teams to convey customer feedback and influence product development.
- Troubleshoot and resolve complex technical issues, escalating to engineering teams when necessary.
- Develop and maintain strong relationships with decision-makers and technical stakeholders at customer sites.
- Stay informed of industry trends, competitive products, and emerging technologies.
- Mentor and provide technical support to junior FAEs and other team members.
Requirements
- Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- Proven track record in bringing designs into production, with a history of career progression within an organization.
- More than 8 years of design experience in relevant product areas (e.g., embedded systems, software/firmware, hardware, Ethernet).
- Customer-facing experience in a Field Applications Engineer, Technical Support Engineer, or similar customer-oriented role.
- Excellent problem-solving, analytical, and debugging skills.
- Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Willingness to travel to customer sites as required.
- Bilingual proficiency in English and French.
Benefits
- Health benefits that begin day one
- Retirement savings plans
- Industry leading IESPP program with a 6-month look back feature
- Quarterly bonus payments
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