Field Service Technician performing installation and maintenance of radomes and antennas across Canada. Requires 100% travel and adherence to health and safety policies.
About the role
- Senior Field Applications Engineer at Microchip providing engineering support and customer solutions. Collaborating with sales teams and internal departments to ensure successful product integration.
Responsibilities
- Serve as the primary technical point of contact for key customers, providing in-depth product knowledge and application support.
- Collaborate with sales teams to identify customer needs, propose solutions, and drive design-in opportunities.
- Support customers throughout the product lifecycle, including pre-sales, design, development, and post-sales phases.
- Conduct technical presentations, product demonstrations, and training sessions for customers and partners.
- Analyze customer requirements and provide guidance on optimal product usage, system architecture, and integration.
- Work closely with internal engineering, product management, and R&D teams to relay customer feedback and influence product development.
- Troubleshoot and resolve complex technical issues, escalating to engineering teams as necessary.
- Develop and maintain strong relationships with key decision-makers and technical stakeholders at customer sites.
- Stay current with industry trends, competitive products, and emerging technologies.
- Mentor and provide technical guidance to junior FAEs and other team members.
Requirements
- Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- Strong track record of taking designs to production with a history of career development within an organization.
- 8+ years of design experience in relevant product areas (e.g. embedded systems, software/firmware, hardware, ethernet).
- Customer facing activity as a field applications engineer, technical support engineer, or a similar customer-facing engineering role.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and presentation abilities, with experience engaging both technical and non-technical audiences.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- Willingness to travel to customer sites as required.
- Bilingual proficiency in English and French.
Benefits
- health benefits that begin day one
- retirement savings plans
- industry leading IESPP program with a 6-month look back feature
- competitive base pay
- restricted stock units
- quarterly bonus payments
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