Workday Lead Engagement Manager guiding Kainos’s client implementations from pre - sales through service management. Managing distributed teams, commercial delivery, and senior client relationships.
About the role
- Product Engagement Manager leading deployments, adoption, and expansion for Mindtickle’s AI-powered revenue enablement platform. Driving technical solutions, AI workflows, and executive customer outcomes.
Responsibilities
- Lead end-to-end customer deployments and adoption journeys from discovery and solution design through rollout, value realization, and scaled usage
- Own customer engagement strategies to increase adoption, accelerate time-to-value, and expand platform utilization
- Act as product strategist for strategic accounts, connecting customer goals to capabilities, workflows, and operating models
- Demonstrate Mindtickle’s platform capabilities, AI innovations, and roadmap investments to create executive alignment
- Drive AI adoption by helping customers operationalize AI-powered workflows and integrate AI into business processes
- Translate customer requirements into scalable deployment plans, solution architectures, and repeatable adoption playbooks
- Partner with Product teams to influence roadmap direction through customer insights, market feedback, and emerging use cases
- Solve complex deployment and adoption challenges across integrations, configuration, enterprise workflows, and change management
- Build trusted relationships with customer administrators, business leaders, executive sponsors, and internal teams
- Create strategic account narratives using adoption signals, business outcomes, and platform usage data to unlock retention and growth
- Identify AI use cases, demonstrate workflows, and translate innovation into business outcomes
- Build AI-assisted operating routines that surface adoption risks, identify expansion opportunities, and automate repetitive workflows
- Bring emerging AI capabilities and roadmap innovations proactively into customer conversations
- Drive success metrics including deployment success, time-to-value, product adoption, customer health, retention, expansion, satisfaction, and stakeholder engagement
Requirements
- 5+ years in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or similar roles
- Strong product and systems thinking, connecting business outcomes to technical solutions
- Experience driving SaaS deployment, adoption, implementation, or customer transformation programs
- Confidence navigating integrations, APIs, SSO, enterprise architecture, and complex customer environments
- Exceptional stakeholder management with administrators, operators, and executive leaders
- Strong storytelling and executive presence; comfortable demonstrating products, shaping vision, and influencing decisions
- Builder mindset with high ownership, comfort in ambiguity, and bias toward experimentation and execution
- Bachelor’s degree in Engineering, Computer Science, or related field preferred
- Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or enablement technologies is a plus
- Experience driving AI adoption, workflow automation, or AI-enabled transformation programs would be an advantage
- Familiarity with customer metrics including adoption, GRR, NRR, expansion, and customer health is a plus
Benefits
- Full-time employment
- Equal Opportunity Employer commitment
- Employment eligibility verification and right-to-work compliance
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