LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager overseeing projects in the CX domain for global IT services company. Focusing on scope-based and T&M engagements with a 99% project success rate.
Responsibilities
- Coordination of project management activities, resources, budget control, equipment, and information.
- Develop and maintain project documentation, invoices, plans, and reports.
- Maintain project plans, including schedule and project timeline, team plans, etc.
- Meet targets criteria within the project.
- Identify and manage risks to ensure delivery is on time.
- Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
- Project cost management.
- Develop and maintain strong business relationships.
- Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
- Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.
Requirements
- 3+ years of experience in project management.
- Experience in managing projects with vendors.
- Experience with contact center solutions is required (Genesys Cloud is preferred).
- Business analytics skills.
- In-depth experience with identifying and understanding the user and business needs.
- Master's or bachelor's degree, preferably in Technical and/or Economics Science.
- Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.
- Excellent self-management, planning, organizational, presentation, and analytical skills.
- Attention to detail.
- Perfect communication and interpersonal skills.
- Upper-Intermediate or higher English.
- Ability to work in a multicultural team.
Benefits
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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LP
Sr. Project Manager
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