Project Manager, Genesys, Strong English

Posted 2 weeks ago

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About the role

  • Project Manager overseeing projects in the CX domain at a global IT services company. Responsible for ensuring timely delivery and maintaining strong business relationships.

Responsibilities

  • Oversee projects in the CX domain
  • Coordination of project management activities, resources, budget control
  • Develop and maintain project documentation, invoices, plans, and reports
  • Maintain project plans including schedule and project timeline
  • Meet target criteria within the project
  • Identify and manage risks to ensure delivery is on time
  • Lead and motivate project team
  • Develop and maintain strong business relationships
  • Act as point of contact and communicate project status
  • Cooperate and coordinate with other departments and third-party subcontractors

Requirements

  • 3+ years of experience in project management
  • Experience in managing projects with vendors
  • Experience with contact center solutions (Genesys Cloud preferred)
  • Business analytics skills
  • In-depth experience with identifying and understanding user and business needs
  • Master's or bachelor's degree in Technical and/or Economics Science
  • Strong knowledge of Microsoft Office, Excel, PowerPoint, and Visio
  • Excellent self-management, planning, organizational, presentation, and analytical skills
  • Attention to detail
  • Perfect communication and interpersonal skills
  • Upper-Intermediate or higher English proficiency
  • Ability to work in a multicultural team

Benefits

  • Health insurance
  • Relocation program
  • Work From Anywhere Culture
  • Professional development opportunities
  • Welcoming Multicultural Environment
  • Social Sustainability Values

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Cloud

Location requirements

RemoteCanada

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