Project Manager overseeing projects in the CX domain at a global IT services company. Responsible for ensuring timely delivery and maintaining strong business relationships.
Responsibilities
Oversee projects in the CX domain
Coordination of project management activities, resources, budget control
Develop and maintain project documentation, invoices, plans, and reports
Maintain project plans including schedule and project timeline
Meet target criteria within the project
Identify and manage risks to ensure delivery is on time
Lead and motivate project team
Develop and maintain strong business relationships
Act as point of contact and communicate project status
Cooperate and coordinate with other departments and third-party subcontractors
Requirements
3+ years of experience in project management
Experience in managing projects with vendors
Experience with contact center solutions (Genesys Cloud preferred)
Business analytics skills
In-depth experience with identifying and understanding user and business needs
Master's or bachelor's degree in Technical and/or Economics Science
Strong knowledge of Microsoft Office, Excel, PowerPoint, and Visio
Excellent self-management, planning, organizational, presentation, and analytical skills
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