LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager overseeing projects in the CX domain at a global IT services company. Responsible for ensuring timely delivery and maintaining strong business relationships.
Responsibilities
- Oversee projects in the CX domain
- Coordination of project management activities, resources, budget control
- Develop and maintain project documentation, invoices, plans, and reports
- Maintain project plans including schedule and project timeline
- Meet target criteria within the project
- Identify and manage risks to ensure delivery is on time
- Lead and motivate project team
- Develop and maintain strong business relationships
- Act as point of contact and communicate project status
- Cooperate and coordinate with other departments and third-party subcontractors
Requirements
- 3+ years of experience in project management
- Experience in managing projects with vendors
- Experience with contact center solutions (Genesys Cloud preferred)
- Business analytics skills
- In-depth experience with identifying and understanding user and business needs
- Master's or bachelor's degree in Technical and/or Economics Science
- Strong knowledge of Microsoft Office, Excel, PowerPoint, and Visio
- Excellent self-management, planning, organizational, presentation, and analytical skills
- Attention to detail
- Perfect communication and interpersonal skills
- Upper-Intermediate or higher English proficiency
- Ability to work in a multicultural team
Benefits
- Health insurance
- Relocation program
- Work From Anywhere Culture
- Professional development opportunities
- Welcoming Multicultural Environment
- Social Sustainability Values
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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LP
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