LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Director of Project Management at Verafin overseeing successful customer engagements and leading a team of Project Managers. Driving operational excellence and continuous improvement within Professional Services.
Responsibilities
- Lead and develop a team of Project Managers, fostering a high-performing, customer-focused culture through coaching, feedback, and career development.
- Drive consistent execution of project management practices across professional services engagements, ensuring successful customer outcomes and scalable delivery.
- Partner cross-functionally to align priorities, improve processes, remove delivery barriers, and support strong project outcomes.
- Oversee resource planning, project health, and operational performance, providing visibility into key risks, priorities, and opportunities for optimization.
- Champion an exceptional customer experience by monitoring engagement outcomes, managing escalations, and driving continuous improvement across the customer journey.
Requirements
- Proven experience leading project management, customer implementation, or delivery teams within a professional services organization.
- 1+ years of experience supporting teams and customers working with Verafin solutions.
- Demonstrated ability to lead, coach, and develop high-performing teams while driving accountability, engagement, and results.
- Skilled at partnering across departments, navigating customer escalations, and aligning stakeholders to achieve successful customer and business outcomes.
- Strong verbal and written communication skills with proactive problem-solving abilities and the ability to manage multiple competing priorities in a fast-paced environment.
Benefits
- Hybrid work environment (at least 3 days a week in office)
- Commitment to fostering an inclusive workplace
- Reasonable accommodation for individuals with disabilities
Job title
Job type
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