About the role

Director of Project Management at Verafin overseeing successful customer engagements and leading a team of Project Managers. Driving operational excellence and continuous improvement within Professional Services.

Responsibilities

Lead and develop a team of Project Managers, fostering a high-performing, customer-focused culture through coaching, feedback, and career development.
Drive consistent execution of project management practices across professional services engagements, ensuring successful customer outcomes and scalable delivery.
Partner cross-functionally to align priorities, improve processes, remove delivery barriers, and support strong project outcomes.
Oversee resource planning, project health, and operational performance, providing visibility into key risks, priorities, and opportunities for optimization.
Champion an exceptional customer experience by monitoring engagement outcomes, managing escalations, and driving continuous improvement across the customer journey.

Proven experience leading project management, customer implementation, or delivery teams within a professional services organization.
1+ years of experience supporting teams and customers working with Verafin solutions.
Demonstrated ability to lead, coach, and develop high-performing teams while driving accountability, engagement, and results.
Skilled at partnering across departments, navigating customer escalations, and aligning stakeholders to achieve successful customer and business outcomes.
Strong verbal and written communication skills with proactive problem-solving abilities and the ability to manage multiple competing priorities in a fast-paced environment.