Business Analyst documenting Equisoft’s digital insurance SaaS platform. Maintaining functional specifications, Jira change requests, and web - to - desktop feature traceability.
About the role
- Senior Business Systems Analyst supporting NBCUniversal’s media and entertainment ad sales technology. Troubleshooting integrated systems, SQL issues, defects, and operational incidents.
Responsibilities
- Own and analyze tickets from a queue, follow up on requests, and meet established SLAs
- Work with team counterparts to solve issues independently or collaboratively while updating stakeholders
- Assess business impact and escalate critical issues when necessary
- Document and follow standard operating procedures for production troubleshooting and incident management
- Leverage AI tools for issue resolution and documentation
- Understand system design to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues
- Identify and manage defects with vendors and engineering teams to resolve and implement solutions
- Collaborate with teams to understand system functionality and architecture, solve issues, document knowledge-base content, and improve system understanding
- Analyze process and system issues and recommend improvements, including automation opportunities
- Determine alerts, monitoring, and logging needed to identify, troubleshoot, and prevent problems
- Work occasional evenings during special events
- Participate in rotating weekend on-call shifts for urgent issues and backup coverage
Requirements
- Minimum 5 years of experience working in an ad sales system
- Experience with a unified ad business management platform, such as Operative.One
- Experience troubleshooting software, system integrations, and other technology issues
- Experience with SQL
- Experience with customer interactions and maintaining positive relationships
- Willingness to have a flexible work schedule for operational and special event coverage
- Preferred: Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline
- Self-motivated and accountable, with a high level of commitment to responsibility
- Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups
- Experience providing automated solutions, such as scripting, testing, or RPA
- Experience working with modern technology solutions, including APIs, data streams, and microservices
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- Other discounts and perks
- Reasonable accommodation support for qualified individuals with disabilities or disabled veterans
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