Customer Experience Specialist delivering white - glove banking, credit, and payments support. Investigating complex fintech issues and coordinating compliance, risk, engineering, and underwriting resolutions.
About the role
- Bluehost technical support specialist launching WordPress sites and troubleshooting SSL, DNS, email, and website issues. Supporting small businesses through Bluehost’s online growth platform.
Responsibilities
- Launch WordPress websites.
- Troubleshoot email issues.
- Install and troubleshoot SSL.
- Handle DNS change requests.
- Perform basic website troubleshooting, including critical errors, builder/theme issues, and plugin updates.
- Manage website services and create seamless online experiences for customers.
Requirements
- Excellent written and verbal skills.
- Detail-oriented, problem solver, and dynamic.
- Dedicated, organized, and team-oriented.
- Experienced with HTML and CSS.
- Basic understanding of cPanel, SSL, Domain, DNS, and Email.
- Experienced with WordPress and WordPress Plugins.
- High school (or equivalent) is required.
- PHP and phpMyAdmin knowledge are a plus.
- FTP experience is a plus.
- Linux command line, WPCLI, and Bash experience are a plus.
- College/University degree with a technology focus with 2-3 years of professional experience, a plus.
Benefits
- Work-life balance
- Diversity and inclusion programs
- Learning and development opportunities
- 20+ affinity groups for networking and connection
- Health Insurance options
- HSA
- Medical insurance
- Dental insurance
- Vision insurance
- Matching 401K
- Life/AD&D/STD/LTD insurance
- Tuition Reimbursement
- Pet Insurance
- Generous vacation policy
- Mentoring and career growth opportunities
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