Client Programs Senior Manager leading legal directory, award, and league-table submissions for Norton Rose Fulbright. Driving market profile growth, stakeholder engagement, and process improvements across Canada.
Responsibilities
Lead the planning and execution of award, directory, and league table submissions
Analyze ranking and award outcomes, identify trends and opportunities, and recommend improvements
Provide day-to-day direction, mentorship, and quality assurance for team members
Advise leadership on market recognition opportunities, risks, and performance
Partner with the Client Programs Director on technology and process improvements
Provide strategic guidance on submission content, referee management, and interview preparation
Develop submission best practices, templates, processes, and communications strategies
Collaborate with the broader Clients & Markets team, including matter management, pursuits, and demand generation
Project manage legal directory submissions, including drafting, editing, stakeholder coordination, schedules, and communications
Manage relationships with ranking organizations and publishers
Implement the firm’s legal awards strategy and identify profile-building opportunities
Advise leadership on candidate selection and investment across award programs
Assess outcomes and recommend future approaches
Requirements
7+ years of experience in marketing, business development, or a related role within a law firm or professional services environment
University degree or college diploma in a related field
Experience leading and developing a team in a high-profile, deadline-driven environment
Proven ability to influence senior stakeholders and drive strategic initiatives
Experience developing and implementing programs, frameworks, or operational improvements
Experience managing submissions to leading legal ranking and award programs, with a strong understanding of submission criteria and methodology
Demonstrated project management skills, with the ability to manage multiple priorities and competing deadlines
Strong research, analytical, and writing skills, with experience presenting recommendations and insights to leadership
Self-starter who can work on their own initiative and is proactive developing ideas and solutions
Strong business acumen and an understanding of client objectives, market dynamics, and the competitive landscape
Excellent verbal and written communication skills
Strong organizational and time management skills, with a flexible approach
Bilingual in French and English is an asset but is not required
Benefits
Hybrid work environment
Retirement savings plan with employer contribution
Benefit premiums paid by the firm
Telemedicine services
Flexible health and wellness allowance
Training and development programs based on your interests and needs
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