Salesforce Solution Architect advising Canadian Public Sector enterprises on Salesforce architecture and implementations. Leading customer workstreams, risk resolution, and business - value - driven platform solutions.
About the role
- Sr. Solutions Engineer collaborating across teams to deliver technical solutions at Nylas. Engaging with customers to optimize adoption of communications workflows and integrations.
Responsibilities
- Engage with customers through their onboarding, implementation, launch/go-live, optimization, adoption and expansion journey, being their trusted Nylas technical advisor and partner.
- Lead technical discovery sessions with customers to understand business goals, workflows, integration requirements, and technical constraints.
- Translate customer requirements into best practice solution designs and implementation plans.
- Act as a trusted technical advisor throughout onboarding, validation, optimization and launch phases.
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Review customer’s solution architectures, workflow designs, integration approaches, and provide Nylas best practice/advisory implementation recommendations.
- Provide support to customers as they configure, test, and validate solutions using Nylas’s products.
- Provide technical support/consultation and best practices on proof-of-concept engagements and paid Professional Services projects.
- Identify technical risks, dependencies, and blockers early and drive resolution.
- Collaborate with Engineering and Product teams on customer requirements, product gaps, and escalations.
- Triage customer escalations in partnership with Customer Success and Technical Support teams.
- Contribute to Statement of Work scoping, effort estimation, and delivery planning.
- Maintain accurate project documentation, implementation notes, and customer status updates.
- Track engagement progress, milestones, and customer outcomes.
- Improve repeatability by creating templates, playbooks, and reusable technical assets.
- Partner closely with Sales and Marketing, Customer Success, Tech Support, Product and Engineering teams.
- Support enablement efforts internally and externally.
- Share customer insights and technical learnings with the broader organization.
- Participate in process improvements that increase delivery quality and operational efficiency.
- Influence product direction through customer and delivery insights.
Requirements
- 3–7 years of experience in Solution Engineering, Sales Engineering, Technical Consulting, Professional Services, or Solution Architecture
- Strong customer-facing communication and presentation skills
- Experience with APIs, OAuth, webhooks, cloud/SaaS integrations, other developer tooling
- Experience with implementation methodologies and customer onboarding
- Ability to troubleshoot technical issues across multiple systems
- Experience managing multiple customer engagements simultaneously
- Strong organizational and project management skills
- Ability to operate independently in fast-moving environments
- Bachelor’s degree, MBA or technical degree (Engineering, Computer Science) a strong plus
Benefits
- Competitive commission plan
- Equity package aligned with our stage and growth trajectory
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