Product Owner shaping member experiences and strategic products at Desjardins Group. Leading complex product backlogs, stakeholder decisions, and business solutions.
About the role
- Product Manager guiding the integration offerings of Helm CONNECT while managing custom and repeatable projects. Collaborating with clients and teams for successful integration solutions.
Responsibilities
- Own the integration product roadmap: define which integrations become productized offerings (TVIB, SIRE, Fatigue Management, etc.) vs. remain custom engagements.
- Own the full lifecycle of custom integration projects: from initial customer request through ROM, SOW, development coordination, testing, go-live, and post-launch support handoff.
- Serve as the escalation point for live integration issues, triage, coordinate fixes with developers, and communicate resolution timelines to customers.
- Provide dotted-line mentorship and technical guidance to a junior Business Analyst based in South Africa, supporting their growth on European client integration delivery.
Requirements
- 3+ years of experience in a product management, business analysis, or technical project delivery role, ideally in a B2B SaaS or professional services environment.
- Demonstrated experience scoping and delivering system integrations (API-based, file-based, or middleware).
- Strong requirements gathering and documentation skills: you can run a customer call, extract what matters, and produce a spec that a developer can build from without ambiguity.
- Commercial acumen: you’ve scoped, priced, and negotiated technical work.
- Comfort with ambiguity and low-structure environments. There is no JIRA board assigning you tasks. You see what needs to happen and you drive it.
Benefits
- 100% remote role
- Flexible hours with overlap in core business time
- Company-paid health, dental, and vision benefits from day one
- Paid vacation + 7 floater days + birthday day off
- Employee Stock Purchase Plan (after 6 months)
- Professional development through Helm’s learning programs and development journeys
- A supportive, inclusive, and collaborative culture where great ideas are encouraged and acted on
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