HR Services Team Lead managing employee lifecycle processes and driving process improvements in a hybrid role. Supporting teams with Workday expertise and high quality customer service.
Responsibilities
Lead a team of HR Service Coordinators to deliver high quality centralized transactional actions supporting the entire life cycle of an employee
Drive a culture of process improvement with a focus on data integrity and excellent service
Provide support to the team by coaching, troubleshooting issues, and conducting higher level research for inquiries
Manage and administer programs, processes, and technologies essential to fulfilling personal and on the job needs of employees and managers
Provide quality customer service throughout all stages of the employee lifecycle
Support Talent Acquisition team to ensure a positive candidate experience by requisition and offer letter management
Provide onboarding and new hire support
Provide benefits administration support including new hire enrollments
Serve as liaison with payroll team to assist employees with questions and change requests
Perform employee data administration by ensuring employee data integrity in the HRIS systems
Support the employee offboarding process through severance administration support
Requirements
Bachelor’s degree and administrative experience in a recruiting, staffing or HR department
5 years of experience working in a Human Resources or Talent Acquisition function
3 years of experience with Workday
Strong, demonstrable experience in HR data administration using Workday
Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity
Must be flexible, work well under pressure, and have the ability to readily adapt to change
Strong computer skills and technical capabilities in MS Office (Word, Excel and Outlook), smartsheet, ADP, iCIMs, and Workday is a plus
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