Process Improvement Advisor guiding IT transformation for Wepoint’s business and public - sector clients. Optimizing processes, change adoption, governance, and performance across complex organizations.
About the role
- Process improvement consultant guiding IT transformation for Wepoint’s business and public-sector clients. Optimizing processes, change adoption, governance, and performance measurement.
Responsibilities
- Analyze IT processes and practices to identify gaps, pain points, and improvement opportunities
- Design, document, and maintain target processes based on best practices, continuous improvement, and Lean principles
- Support workstream leads and their teams in structuring, planning, and advancing transformation initiatives
- Assess the human, organizational, and operational impacts of change and define support requirements
- Promote change acceptance, stakeholder engagement, and sustainable adoption of new practices
- Establish performance indicators and monitoring mechanisms
- Track progress, issues, risks, dependencies, results, and the impacts of improvements
- Conduct analyses and diagnostics of IT processes and practices
- Apply continuous improvement approaches and tools to simplify ways of working and improve efficiency
- Develop findings and recommendations
- Contribute to IT governance frameworks, practices, processes, and mechanisms
- Lead and facilitate workshops, co-creation sessions, and continuous improvement activities
- Structure issues and opportunities into actions, initiatives, expected outcomes, and success measures
- Identify dependencies and facilitate coordination among workstreams and stakeholders
- Support the preparation of issues, recommendations, and decisions for governance bodies
- Support teams in adopting new practices and adjust interventions according to their maturity, capacity, and needs
- Produce the analyses required for oversight and contribute to quality, performance, and continuous improvement
Requirements
- Hold a university undergraduate degree (bachelor’s degree) in information technology, business administration, or another relevant field, or have relevant experience, certification, or a combination of qualifications considered equivalent to the academic requirements
- MIFI equivalency is required for any degree obtained outside Quebec
- Lean Six Sigma Green Belt or Black Belt certification
- Eight (8) years of experience in process improvement or quality management in complex operational environments
- Five (5) years of experience in a continuous improvement consulting role, with a demonstrated ability to deliver measurable results
- Proven experience leading structured improvement initiatives (Kaizen, VSM, Six Sigma) that produced documented gains
- Experience developing performance indicators and management dashboards
- Proficiency in Lean and Six Sigma methodologies and related tools, including VSM, 5 Whys, Ishikawa, Kaizen events, visual management, and standardization
- In-depth knowledge of governance and regulatory frameworks
- Ability to write robust policies, procedures, and governance frameworks
- Strong process modeling and documentation skills
- Proficiency in BPMN and process-mapping tools (Visio, Lucidchart, or equivalent)
- Ability to produce clear documentation tailored to operational, tactical, and strategic audiences
- Proficiency in performance indicators and dashboards, including Power BI or equivalent
- Advanced proficiency in spoken and written French
- Recognized training in continuous improvement and process optimization
- Training in change management, such as Prosci, CCMP, or equivalent
- Training in Agile methods and team enablement, including Scrum, Kanban, or Agile coaching
- Training related to SAFe or an enterprise-scale Agile delivery framework
- Experience analyzing, optimizing, and documenting processes
- Experience analyzing impacts and supporting organizational, operational, or technological change
- Only candidates legally authorized to work for any employer in Canada will be considered
Benefits
- Minimum of 3 weeks of vacation starting from the first year
- Comprehensive group insurance with a generous employer contribution
- Employer contribution to a group RRSP
- Full remote work flexibility: Hybrid, Remote, or On-site
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, and more
- Annual IT equipment budget
- A balanced work environment with flexible working hours
- Career development: training and certifications, online or in-person learning, Wepoint Academy, and more
- An international community of experts ready to share their knowledge
- A company culture focused on individual needs and belonging to a strong community
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