Process improvement consultant guiding IT transformation for Wepoint’s business and public - sector clients. Optimizing processes, change adoption, governance, and performance measurement.
About the role
- Process Improvement Advisor guiding IT transformation for Wepoint’s business and public-sector clients. Optimizing processes, change adoption, governance, and performance across complex organizations.
Responsibilities
- Analyze IT processes and practices to identify gaps, pain points, and opportunities for improvement
- Design, document, and maintain target-state processes in accordance with best practices, continuous improvement, and Lean principles
- Support workstream leads and their teams in structuring, planning, and advancing their work
- Assess the human, organizational, and operational impacts of change
- Foster change adoption, stakeholder engagement, and the sustainable adoption of new practices
- Establish performance indicators and monitoring mechanisms
- Track the progress, issues, risks, dependencies, and outcomes of the transformation
- Conduct analyses and diagnostics of IT processes and practices
- Develop findings and recommendations to support improvement and decision-making
- Contribute to the development and alignment of IT governance frameworks, practices, processes, and mechanisms
- Lead and facilitate working, co-creation, and continuous improvement workshops
- Support stakeholder mobilization and engagement
- Translate issues and opportunities into actions, initiatives, expected outcomes, and success measures
- Identify dependencies and facilitate coordination across workstreams
- Support workstream leads in preparing issues, recommendations, and decisions for governance bodies
- Adapt interventions based on the teams’ maturity, capacity, and needs
- Contribute to the organization’s quality management, performance management, and continuous improvement efforts
Requirements
- Hold an undergraduate university degree (bachelor’s) in information technology (e.g., industrial engineering), business administration, or another relevant field, or have relevant experience, certification, or a combination of qualifications deemed equivalent to the academic requirements
- An MIFI equivalency assessment is required for any degree obtained outside Quebec
- Lean Six Sigma Green Belt or Black Belt certification
- Eight (8) years of experience in process improvement or quality management within complex operational environments
- Five (5) years of experience in a continuous improvement advisory role, with a demonstrated ability to deliver measurable results
- Proven experience leading structured improvement initiatives (Kaizen, VSM, Six Sigma) that produced documented gains
- Experience developing performance indicators and management dashboards
- Strong knowledge of Lean and Six Sigma methodologies and related tools, including VSM, root cause analysis (5 Whys, Ishikawa), Kaizen events, visual management, and practice standardization
- In-depth knowledge of governance and regulatory frameworks
- Ability to write robust policies, procedures, and governance frameworks
- Proficiency in process modeling and documentation
- Proficiency in BPMN notation and process-mapping tools (Visio, Lucidchart, or equivalent)
- Ability to produce clear, maintainable documentation tailored to different audiences and levels of detail
- Proficiency in performance indicators and dashboards
- Experience defining relevant, actionable indicators, validating them with stakeholders, and implementing them in visualization tools (Power BI or equivalent)
- Advanced proficiency in spoken and written French
- Recognized training in continuous improvement and process optimization, particularly Lean, Lean Six Sigma, or an equivalent approach
- Training in change management, such as Prosci, CCMP, or a recognized equivalent approach
- Training in agile methods and team enablement, particularly Scrum, Kanban, or agile coaching
- Training related to SAFe or a scaled agile delivery framework
- Experience analyzing, optimizing, and documenting processes
- Experience analyzing impacts and supporting organizational, operational, or technological change
- Only candidates legally authorized to work for any employer in Canada will be considered
Benefits
- Minimum of 3 weeks of vacation starting from the first year
- Comprehensive group insurance with a generous employer contribution
- Employer contribution to a group RRSP
- Full remote work flexibility: Hybrid, Remote, or On-site
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, and more
- Annual IT equipment budget
- A balanced work environment with flexible working hours
- Career development opportunities, including training and certifications, online or in-person learning, Wepoint Academy, and more
- An international community of experts ready to share their knowledge
- A company culture focused on individual needs and a sense of belonging to a strong community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Project Operations Manager overseeing schedules, budgets, trades, and client handoffs for Hamilton design - build company. Protecting margins and improving residential construction project execution.
Privacy Operations Engineer building privacy automation, integrations, and ROPA data infrastructure for Thomson Reuters. Supporting global privacy compliance across engineering, product, legal, and privacy teams.
Patient recruitment specialist driving clinical - trial enrollment strategies for ICON Strategic Solutions. Analyzing recruitment data and partnering with advocacy groups to improve enrollment.
Ecosystem Operations Specialist streamlining partner operations for GitLab’s DevSecOps platform. Managing quote - to - cash workflows, partner data, dashboards, compliance, and process improvements.
Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
Financial Services Operations Analyst owning product operations, launches, testing, and controls at Wave. Supporting financial products that help small businesses thrive.
Operations Analyst managing contracts, licenses, invoicing, and fulfillment for Magnet Forensics’ digital investigation software. Supporting customers, sales, finance, and internal operations teams.
Desjardins IT analyst designing, maintaining, and optimizing complex systems and infrastructure solutions. Leading implementation strategies, risk analysis, and technical recommendations for business needs.
Systems analyst optimizing Desjardins IT infrastructure, applications, and quality assurance. Designing solutions, diagnosing complex issues, and guiding large - scale implementations.