Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
About the role
- Desjardins IT analyst designing, maintaining, and optimizing complex systems and infrastructure solutions. Leading implementation strategies, risk analysis, and technical recommendations for business needs.
Responsibilities
- Support IT efficiency
- Design, configure, administer, maintain and upgrade business solutions, computer networks, management systems, programs and database servers based on organizational needs
- Analyze and diagnose issues related to large-scale IT rollouts or upgrades and selected solution modules
- Respond to large-scale, highly complex development and correction requests
- Provide opinions in accordance with discipline rules and recommend solutions to improve and optimize standards, policies and programs
- Recommend implementation plans
- Direct and guide work to meet objectives
- Help solve highly complex problems using analytical skills and detailed understanding of the business and organization
- Interact with stakeholders across a wide range of fields
- Lead and serve as a systems specialist for the unit, clients and practitioners
- Define the implementation strategy
- Coach the team on analyzing business solutions to speed up delivery
- Help clients define needs through solution feasibility and design reflection
- Define functional requirements for selecting appropriate IT solutions
- Develop complex execution strategies, determine scope, and write procedures and guidelines
- Analyze risks; write complex reports and test cases; propose solutions and recommendations
- Serve as a specialist on implementing recommendations
- Oversee action plans addressing issues in accordance with rules and parameters
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Advanced proficiency of French, both oral and written
- Action oriented
- Business insight
- Complexity
- Customer Focus
- Differences
- Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits apply based on eligibility criteria.
Job title
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