Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
About the role
- IT Operations Lead running secure infrastructure and automating workflows for Giatec, a smart concrete testing technology company. Leading IT support, security, disaster recovery, and a small team.
Responsibilities
- Lead IT operations at a fast-moving technology company focused on smart concrete testing technologies using real-time data, AI, and IoT
- Act as the senior escalation point for day-to-day IT support and partner with the IT team member to resolve issues
- Run Windows/macOS endpoints, Microsoft 365, Entra ID, networking, and office A/V
- Own the user lifecycle, hardware lifecycle, system health, and uptime
- Automate repetitive IT workflows including provisioning, password resets, ticket routing, and self-service knowledge bases
- Build workflows with AI and scripting tools
- Develop security practices including endpoint protection, MFA, conditional access, patching, and awareness training
- Own and regularly test backup, disaster recovery, and business continuity
- Conduct security reviews, remediate findings, and work with external security partners
- Lead SaaS rollouts, migrations, network upgrades, and integrations with Engineering, Product, Sales, and Operations
- Own IT policies, budgets, vendors, and licensing
- Lead, mentor, and grow the IT team member and promote continuous improvement and knowledge sharing
- In the first six months, become the trusted IT contact, deliver an automation, test disaster recovery, and establish an IT roadmap
Requirements
- 5 to 8 years of experience in IT systems administration, IT operations, or a related technical role
- Experience mentoring, leading, or coordinating IT staff
- Strong hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and Entra ID/Azure AD
- Proficiency in scripting and automation using PowerShell, Python, or Bash, with a track record of automating IT workflows
- Experience with endpoint management tools such as Intune, Jamf, or similar MDM solutions
- Solid understanding of networking fundamentals, including DNS, DHCP, VPN, firewall configuration, and TCP/IP
- Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience is listed as a nice-to-have, not required
- Nice-to-have familiarity with disaster recovery and backup solutions
- Nice-to-have familiarity with CIS Benchmarks, NIST, or ISO 27001
- Nice-to-have experience with AI tools for IT operations
- Nice-to-have cloud certifications such as Azure Administrator or AWS SysOps
- Nice-to-have ITIL or other IT service management experience
- Nice-to-have SaaS integrations and SSO/SCIM provisioning experience
- Nice-to-have startup or scale-up experience
Benefits
- Competitive company-paid benefits plan
- Generous professional development budget
- Volunteer and Life Days
- Birthday off
- RRSP matching program through RBC
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