Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
About the role
- Financial Services Operations Analyst owning product operations, launches, testing, and controls at Wave. Supporting financial products that help small businesses thrive.
Responsibilities
- Serve as the primary operations owner for an assigned product line, such as Refund Transfer, Emerald Card & Spruce, Lending, or Wave
- Partner with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes
- Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines
- Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts
- Lead operational testing and validation, including functional testing, end-to-end scenario testing, and quality checks
- Own and maintain product-specific operating procedures
- Identify automation, tooling, and process-efficiency opportunities
- Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation
- Act as a subject matter expert for product operations, supporting issue resolution, root-cause analysis, and escalations
- Provide leadership with updates and insights on readiness status, risks, defects, and outcomes related to product changes
Requirements
- Bachelor’s degree in a related field or equivalent through a combination of education and related work experience
- 3+ years of related experience in banking, financial services, operations, or lending
- Strong experience in financial services, fintech, or regulated operational environments
- Understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support
- Ability to execute complex changes, manage dependencies, and work across multiple teams
- Experience with operational testing, audit support, controls, or quality assurance
- Strong analytical and problem-solving skills
- Ability to document processes clearly and think end-to-end across systems and functions
- Ability to navigate ambiguity and balance multiple priorities
- Strong written and verbal communication skills, including executive-ready updates
- Proficiency using data and operational insights to identify issues and improvements
- Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products
- Familiarity with regulatory and compliance considerations tied to financial products
- Experience working with technology or product teams on changes
- Exposure to automation, workflow tools, or operational platforms
- Experience supporting product launches, pilots, or major enhancements
- Comfort operating as a dedicated product owner within an operations organization
- Proficiency in SQL or PBI
Benefits
- Inclusive and accessible candidate experience
- Recruitment accommodations available
- Google Gemini used during interviews for confidential note-taking
- Flexible ways of working and resources to be successful and connected
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