About the role

Operations Analyst managing contracts, licenses, invoicing, and fulfillment for Magnet Forensics’ digital investigation software. Supporting customers, sales, finance, and internal operations teams.

Responsibilities

Analyze and fulfill customer orders and requests within SLAs
Provide timely and excellent customer service
Create accurate order contracts
Create accounts within invoicing portals
Create software licenses within various systems
Create and maintain reports through Salesforce.com
Create and maintain workflow process documents and videos
Manage the team’s inventory requirements
Invoice clients and prepare reports as needed
Respond to customer emails regarding license and fulfillment inquiries
Maintain financial filing and record systems
Assist the sales team with customer issues, orders, and sales requirements
Assist the finance team, including preparing and matching credit memos
Assist with completing vendor forms
Maintain Salesforce contract data, fulfill licenses, invoice customers, ship products, and work with internal teams to meet customer needs and ensure contractual compliance

2+ years of experience successfully working within order fulfillment processing
Experience working with Salesforce
Excellent attention to detail
Strong organizational and teamwork skills
Demonstrated ability to solve problems in order to meet KPIs
Ability to achieve results independently with minimal supervision while maintaining a collaborative approach
Occasional support outside normal working hours may be required
Satisfactory completion of a background check is required for employment
US applicants must be authorized to work in the U.S.