Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
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Analyst, System and Infrastructure Operations, Maintenance and Development
Posted 2 hours ago
About the role
- Systems analyst optimizing Desjardins IT infrastructure, applications, and quality assurance. Designing solutions, diagnosing complex issues, and guiding large-scale implementations.
Responsibilities
- Support IT efficiency as a systems and infrastructure operations, maintenance and development analyst
- Design, configure, administer, maintain, upgrade and test business solutions, computer networks, management systems, programs and database servers
- Analyze and diagnose issues related to controls, quality assurance and large-scale deliveries and rollouts
- Provide opinions in accordance with the discipline's rules and recommend solutions to improve and optimize standards, policies and programs
- Recommend implementation plans
- Establish and implement quality assurance strategies for business solutions
- Help clients define their needs
- Analyze and interpret data to inform decision-making on IT solutions and quality assurance and application development best practices
- Develop complex quality assurance execution strategies, determine their scope, and write procedures and guidelines
- Analyze risks, write complex reports and test cases, propose solutions and make recommendations
- Serve as a specialist on implementing recommendations
- Oversee action plans addressing issues in accordance with rules and parameters
- Represent the sector regarding quality assurance practices when dealing with Desjardins Group and non-Desjardins Group bodies
- Lead and serve as a systems specialist for the unit, clients and practitioners
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Extensive, in-depth knowledge of the relevant line of work
- Analytical skills and comprehensive, detailed understanding of the line of business and organization
- Ability to design, configure, administer, maintain, upgrade and test business solutions, computer networks, management systems, programs and database servers
- Ability to analyze and diagnose issues related to controls, quality assurance and large-scale deliveries and rollouts
- Ability to establish and implement quality assurance strategies
- Ability to direct and guide work to meet objectives
- Ability to coordinate and interact with many stakeholders across a wide range of fields
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Accommodations at any stage in the recruitment process
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