Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
About the role
- Strategy & Operations Lead supporting think bridge, which builds ERP replacements, connected systems, AI agents, and modernized legacy software. Driving CEO planning, KPI governance, board readiness, and strategic analysis.
Responsibilities
- Support the CEO through business planning, KPI governance, executive reporting, board readiness, and cross-functional project execution
- Maintain the company initiative tracker
- Run weekly check-ins with department heads
- Flag slipping deliverables early and escalate blockers to the CEO with clear recommendations
- Collect monthly departmental KPI actuals
- Audit data quality and publish consolidated corporate roll-ups covering automation percentages, spend, CCOG, risk lists, Employee Value, and Client Value
- Assemble quarterly board packs on schedule
- Maintain departmental top-five risk registers
- Support data rooms for diligence workstreams
- Prepare executive team meeting agendas and coordinate pre-reads
- Document decisions in a live log and track post-meeting action closures
- Deliver CEO-focused strategic analysis, including quarterly reviews, pricing models, market benchmarking, and M&A screening support
- Coordinate outside legal counsel, insurance brokers, intellectual property advisors, and auditors across corporate projects
Requirements
- 3 to 5 years of experience in management consulting, strategy and operations, private equity portfolio operations, investment banking, or corporate development
- Strong financial modeling, data analysis, and executive reporting skills
- Advanced spreadsheet and slide modeling skills in Excel or Google Sheets
- Ability to turn messy data into clean financial models and one-page executive summaries
- Structured problem-solving ability for ambiguous business challenges
- Ability to find operational data and present crisp, defensible recommendations
- Concise written and spoken communication
- High personal ownership and operational discipline
- Experience inside a business transitioning from professional services to software or recurring revenue (good to have)
- Familiarity with net retention rate, Rule of 40, and CAC to LTV (good to have)
- Prior exposure to fundraising, M&A diligence, or data room management (good to have)
- Experience coordinating across distributed teams, particularly between US and India or APAC operations (good to have)
- Excellent stakeholder communication
- Associate-level experience profile
Benefits
- Work from anywhere
- Flexible schedule; shape your day around your life as long as work is delivered on time
- Take time off when needed
- Company work laptop configured to the employee’s preferences within security guidelines
- In-person team weeks to work side by side
- Learning time during working hours
- Paid certifications
- Opportunity to move into a different role inside think bridge
- Long-term client exposure, with clients staying an average of four to five years
- Great Place to Work Certified employer
- Employee NPS above 90
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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