Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
About the role
- Ecosystem Operations Specialist streamlining partner operations for GitLab’s DevSecOps platform. Managing quote-to-cash workflows, partner data, dashboards, compliance, and process improvements.
Responsibilities
- Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution
- Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance
- Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers
- Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions involving attribution, program compliance, and post-sales support
- Route commercial, policy, contractual, pricing, payment, or systems exceptions to appropriate owners
- Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files
- Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects
- Support month-end close, recurring data controls, and ad hoc reporting
- Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health
- Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and self-service improvements
- Maintain process documentation and how-to guides, and deliver office hours, operational training, and communications when processes or systems change
Requirements
- Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment
- Direct support for sales or partner sales teams, distributors, and partners
- Interest in GitLab and open source software
- Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context
- Experience with Salesforce and partner-management systems or portals
- Strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools such as Tableau
- Hands-on experience using generative artificial intelligence tools, including writing effective prompts and judging when outputs need human review
- Strong problem-solving skills, attention to detail, prioritization, issue investigation, exception identification, escalation, process improvement, and automation experience
- Clear written and verbal communication and ability to explain operational requirements to technical and non-technical audiences
- Preferred experience includes Impartner or similar tools, SQL, or Snowflake
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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