Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Representative for client care team processing insurance claims in a hybrid role. Ensuring accurate claims handling and client support through documentation and communication.
Responsibilities
- Reviewing documents, processing claims accurately, and communicating with policyholders, brokers, and body shops to make sure our clients get the support they are entitled to, quickly and professionally.
Requirements
- 1–2 years of customer service experience, ideally in insurance, financial services, or a fast-paced office environment
- Strong written and verbal communication skills in English
- High attention to detail. Accuracy in claims handling is essential
- Excellent time management and organizational skills, with the ability to prioritize and meet SLAs
- A high level of empathy, patience, and professionalism when navigating difficult conversations
- Proficient computer skills including Microsoft Office and CRM software
- The ability to handle confidential information with integrity
- A positive, team-oriented attitude and comfort working within a collaborative environment
- Receptiveness to coaching, feedback, and continuous improvement
- General Level 1 Insurance Licence, or a strong willingness to obtain one — we will support you
- Bonus Points For Active General Level 1 Insurance Licence already in hand
- Prior experience in claims handling or insurance administration
- Familiarity with total loss or specialty insurance products
- Bilingual in English and Mandarin, Punjabi, or French
Benefits
- Insurance benefits
- Professional development support
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