ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
About the role
- ServiceNow Developer supporting the evolution of the platform to automate tasks and enhance governance. Collaborating with teams to improve user experience and system efficiency.
Responsibilities
- Support the ServiceNow platform by automating tasks and expanding self-service tools
- Improve governance and control of key systems
- Work closely with the Service Delivery and Infrastructure leadership to improve End-User Experience and gain greater ROI
- Administer ServiceNow instance including management of users, groups, and roles
- Manage CMS Development, ACLs, business rules, Workflow Designer, UI actions, UI policies, dictionary, and catalog items
- Collaborate with team members and stakeholders to solve challenges and acquire new skills
Requirements
- 4+ years' experience with full SDLC responsibilities, implementing systems using the Agile/Scrum methodology and developing on the ServiceNow platform
- Fluent in JavaScript skills
- Experience with ServiceNow deployments utilizing xml, update sets and Application Repository
- Strong familiarity with supporting the IT Service Management module (Incident, Problem, Change, Knowledge, and Service Catalog)
- ServiceNow Developer Certifications in Application Development
- Experience with custom applications and App Engine
- ITIL Foundations Certification (v4 or higher)
Benefits
- Competitive commission structure: Enjoy an uncapped commission structure that rewards your performance.
- Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
- In-house support: Leverage tools and resources designed to give you a competitive advantage, including our dedicated in-house Marketing & Research teams, proprietary technology, and more.
- Career growth: Advance your career and achieve your goals with industry-leading training and development programs.
- Collaborative culture: Join our enterprising team, where you'll collaborate with top real estate professionals to drive innovation and success.
- Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community.
- Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community.
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