Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Developer supporting the evolution of the platform to automate tasks and enhance governance. Collaborating with teams to improve user experience and system efficiency.
Responsibilities
- Support the ServiceNow platform by automating tasks and expanding self-service tools
- Improve governance and control of key systems
- Work closely with the Service Delivery and Infrastructure leadership to improve End-User Experience and gain greater ROI
- Administer ServiceNow instance including management of users, groups, and roles
- Manage CMS Development, ACLs, business rules, Workflow Designer, UI actions, UI policies, dictionary, and catalog items
- Collaborate with team members and stakeholders to solve challenges and acquire new skills
Requirements
- 4+ years' experience with full SDLC responsibilities, implementing systems using the Agile/Scrum methodology and developing on the ServiceNow platform
- Fluent in JavaScript skills
- Experience with ServiceNow deployments utilizing xml, update sets and Application Repository
- Strong familiarity with supporting the IT Service Management module (Incident, Problem, Change, Knowledge, and Service Catalog)
- ServiceNow Developer Certifications in Application Development
- Experience with custom applications and App Engine
- ITIL Foundations Certification (v4 or higher)
Benefits
- Competitive commission structure: Enjoy an uncapped commission structure that rewards your performance.
- Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
- In-house support: Leverage tools and resources designed to give you a competitive advantage, including our dedicated in-house Marketing & Research teams, proprietary technology, and more.
- Career growth: Advance your career and achieve your goals with industry-leading training and development programs.
- Collaborative culture: Join our enterprising team, where you'll collaborate with top real estate professionals to drive innovation and success.
- Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community.
- Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.