Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
About the role
- Quality Assurance Analyst engaging with ServiceNow modules and integrations in a remote consulting setting. Focused on ensuring high-quality software applications and client satisfaction.
Responsibilities
- Identify, compare, and analyze quality issues within the organization's ServiceNow ecosystem.
- Propose solutions to address quality issues and collaborate with the relevant teams to implement these solutions.
- Participate in projects involving ServiceNow integrations, ensuring seamless functionality and data flow within the platform.
- Query, organize, and analyze data within ServiceNow to identify and resolve quality issues.
- Document test scenarios and test cases, ensuring comprehensive coverage of ServiceNow modules and integrations.
- Execute test cases, monitor results, and provide feedback to the development team.
- Adhere to the Technology Operating Model best practices of the organization, ensuring compliance with established quality assurance standards.
- Take ownership of ServiceNow modules and integrations, acting as the last line of defense to ensure high-quality ServiceNow applications.
Requirements
- Minimum of 3 years of experience as a Quality Analyst or in a similar role, with specific experience in ServiceNow.
- Strong understanding of quality assurance principles and best practices within the context of ServiceNow.
- Proficiency in querying and analyzing data within ServiceNow.
- Experience in working with ServiceNow modules and integrations.
- Excellent documentation skills, with the ability to create detailed test scenarios and test cases.
- Familiarity with quality assurance methodologies and best practices.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Preferred Qualifications:
- Certification in ServiceNow or quality assurance.
- Experience with ServiceNow reporting and dashboards.
- Knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
Benefits
- fully remote
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