About the role

Quality Assurance Analyst engaging with ServiceNow modules and integrations in a remote consulting setting. Focused on ensuring high-quality software applications and client satisfaction.

Responsibilities

Identify, compare, and analyze quality issues within the organization's ServiceNow ecosystem.
Propose solutions to address quality issues and collaborate with the relevant teams to implement these solutions.
Participate in projects involving ServiceNow integrations, ensuring seamless functionality and data flow within the platform.
Query, organize, and analyze data within ServiceNow to identify and resolve quality issues.
Document test scenarios and test cases, ensuring comprehensive coverage of ServiceNow modules and integrations.
Execute test cases, monitor results, and provide feedback to the development team.
Adhere to the Technology Operating Model best practices of the organization, ensuring compliance with established quality assurance standards.
Take ownership of ServiceNow modules and integrations, acting as the last line of defense to ensure high-quality ServiceNow applications.

Minimum of 3 years of experience as a Quality Analyst or in a similar role, with specific experience in ServiceNow.
Strong understanding of quality assurance principles and best practices within the context of ServiceNow.
Proficiency in querying and analyzing data within ServiceNow.
Experience in working with ServiceNow modules and integrations.
Excellent documentation skills, with the ability to create detailed test scenarios and test cases.
Familiarity with quality assurance methodologies and best practices.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Preferred Qualifications:
Certification in ServiceNow or quality assurance.
Experience with ServiceNow reporting and dashboards.
Knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.