About the role

PermitFlow AI permitting platform lead managing Quebec construction permits, customer relationships, and approvals. Coaching permit operations teams while improving compliance workflows and efficiency.

Responsibilities

Serve as the primary customer resource for permit status, timelines, and requirements
Provide training, coaching, feedback, and direction to junior team members
Oversee team member work, conduct 1:1s, and support team development
Manage the end-to-end permit application lifecycle
Research requirements, prepare forms, gather documentation, and submit applications to relevant authorities
Produce detailed permit-progress reports and provide regular updates to customers and stakeholders
Identify and implement process improvements and best practices
Streamline workflows, reduce bottlenecks, and improve operational efficiency
Ensure applications are complete, accurate, and compliant with jurisdictional standards
Proactively monitor permit statuses and engage authorities to expedite approvals

3–5+ years of relevant experience in construction permitting, project management, or a similar role
Bilingual in English and French
Based in Ontario or willing to relocate to Ontario
Experience with residential or commercial permitting in Quebec, including direct work with municipalities
Strong understanding of permitting processes, regulations, compliance standards, and jurisdictional differences
Exceptional project management skills
Strong interpersonal and cross-functional communication skills
Ability to manage customer relationships and collaborate with authorities having jurisdiction (AHJs)
Leadership experience preferred: 2+ years leading, managing, and mentoring teams
Background in customer success, customer experience, or sales
Critical-thinking and problem-solving ability
Legally authorized to work in Canada
Must answer whether employment visa sponsorship will be required