Senior Technical Writer

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About the role

  • Senior Technical Writer creating clear, user-focused documentation for innovative healthcare software products. Collaborating with teams to enhance usability and maintain documentation quality.

Responsibilities

  • Produce and maintain high-quality documentation for software products
  • Perform peer reviews and provide higher-level editorial guidance
  • Leverage analytics and AI tools to improve content quality and to improve efficiency
  • Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps
  • Collaborate closely with the product delivery teams and the UX team to document complex concepts
  • Apply UX writing best practices to make user interactions clear, intuitive, and easy
  • Influence and improve product usability through UX writing
  • Demonstrate a clear understanding of localization practices
  • Contribute to team processes to boost productivity and quality.

Requirements

  • 7+ years of experience as a senior technical writer in software
  • A university degree in English, translation, journalism, communications, or a related field, or equivalent experience
  • Experience in an Agile software environment
  • Experience writing API documentation
  • Impeccable English writing skills with a focus on lean writing
  • Strong technical understanding and the ability to quickly analyze and grasp complex concepts and to translate these concepts into meaningful documentation
  • Experience with information architecture and organizing documentation into business workflows
  • Proven UX writing experience and deep understanding of UX workflows
  • Experience with localization best practices and workflows
  • Ability to manage multiple projects simultaneously while meeting deadlines
  • Familiarity with AI tools for content analysis and optimization
  • Strong problem-solving skills
  • Knowledge of the following tools: Zendesk; Crowdin; Figma; Jira
  • Experience in the software medical industry or any other regulated industries (an asset)
  • Experience with Zendesk analytics and support processes (an asset)
  • Since you'll be regularly creating documentation for English-speaking users located outside of Quebec, proficiency in French (spoken, written, and read) is an asset.

Benefits

  • Recurring hybrid work allowance
  • Compensation that recognizes your contribution
  • 4 to 6 weeks of paid vacation per year
  • 5 ​paid personal days​ per year​
  • A ​group RRSP / DPSP plan with employer contribution
  • ​A ​complete group ​insurance ​plan, from day 1
  • An ​annual wellness allowance
  • Access to the Lumino Health™ telehealth application
  • Flexible work hours and more.

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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