Senior Technical Writer creating clear, user-focused documentation for innovative healthcare software products. Collaborating with teams to enhance usability and maintain documentation quality.
Responsibilities
Produce and maintain high-quality documentation for software products
Perform peer reviews and provide higher-level editorial guidance
Leverage analytics and AI tools to improve content quality and to improve efficiency
Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps
Collaborate closely with the product delivery teams and the UX team to document complex concepts
Apply UX writing best practices to make user interactions clear, intuitive, and easy
Influence and improve product usability through UX writing
Demonstrate a clear understanding of localization practices
Contribute to team processes to boost productivity and quality.
Requirements
7+ years of experience as a senior technical writer in software
A university degree in English, translation, journalism, communications, or a related field, or equivalent experience
Experience in an Agile software environment
Experience writing API documentation
Impeccable English writing skills with a focus on lean writing
Strong technical understanding and the ability to quickly analyze and grasp complex concepts and to translate these concepts into meaningful documentation
Experience with information architecture and organizing documentation into business workflows
Proven UX writing experience and deep understanding of UX workflows
Experience with localization best practices and workflows
Ability to manage multiple projects simultaneously while meeting deadlines
Familiarity with AI tools for content analysis and optimization
Strong problem-solving skills
Knowledge of the following tools: Zendesk; Crowdin; Figma; Jira
Experience in the software medical industry or any other regulated industries (an asset)
Experience with Zendesk analytics and support processes (an asset)
Since you'll be regularly creating documentation for English-speaking users located outside of Quebec, proficiency in French (spoken, written, and read) is an asset.
Benefits
Recurring hybrid work allowance
Compensation that recognizes your contribution
4 to 6 weeks of paid vacation per year
5 paid personal days per year
A group RRSP / DPSP plan with employer contribution
A complete group insurance plan, from day 1
An annual wellness allowance
Access to the Lumino Health™ telehealth application
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