Bilingual Accounts Receivable Specialist managing customer accounts, collections and payment solutions for Uline, North America’s shipping - supplies distributor.
About the role
- Senior Accounts Receivable Specialist managing collections, reconciliations, and billing issues for PointClickCare’s healthcare technology platform. Collaborating with customers and internal finance teams.
Responsibilities
- Prepare monthly account summaries, breakdowns, and analyses for assigned portfolios
- Compile and provide invoice copies, credits, and unapplied payment details
- Prepare and reconcile accounts, unapplied credit balances, and credit notes
- Contact overdue accounts and strategic customers to collect outstanding balances
- Communicate with clients regarding collections issues, payment inquiries, and invoicing
- Update and maintain accurate customer files and documentation
- Recognize billing issues through research and regular reconciliation
- Coordinate monthly pre-authorized payments with customers and the Payments team
- Participate in customer and internal partner conference calls supporting recovery of past-due invoices
- Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
- Investigate and resolve complex or escalated accounts receivable issues
- Participate in AR Escalations processes and support departmental goals
- Generate and analyze accounts receivable reports, identify trends, and provide management insights
- Report on key performance indicators and escalate issues requiring attention
- Report to the Team Leader, Accounts Receivable
Requirements
- Must possess a high level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
- Excellent written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels of the organization
- Must be a team player and have the ability to effectively work within a strong cross functional environment
- Detail-oriented with a high degree of accuracy in data analysis and reporting
- Proven ability to work independently and prioritize multiple tasks in a challenging environment
- Sound analytical thinking, planning, prioritizing and execution skills
- Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
- AI fluency with Microsoft Copilot, or other AI tools
- Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance
- Knowledge of healthcare billing and reimbursement processes is a plus
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Bonus
- Overtime eligibility
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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