Senior Product Manager – Platform Services

Posted 3 days ago

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About the role

  • Senior Product Manager leading platform capabilities and APIs to enhance healthcare solutions at PointClickCare. Collaborating to drive execution, delivery, and alignment with company strategy.

Responsibilities

  • Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
  • Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
  • Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
  • Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
  • Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
  • Understand the broader product portfolio and how solutions work together to create value for customers.
  • Participate in industry events, and lead customer and partner facing engagements as a product expert.
  • Understand competitive landscape.
  • Inspire, energize, and motivate cross-functional teams.

Requirements

  • Bachelor’s Degree in computer science, engineering, or a related technical field of study.
  • 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
  • Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
  • Experience working in healthcare technology is a plus.
  • Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
  • Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
  • Strong written and oral communication skills with internal and external stakeholders.
  • Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
  • Experience managing SaaS or PaaS products.

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition
  • and more!

Job type

Full Time

Experience level

Senior

Salary

CA$205,900 - CA$228,800 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridCanada

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