Principal Salesforce Architect modernizing enterprise healthcare technology at PointClickCare. Designing Salesforce strategies, integrations, taxonomy, and transformation roadmaps for 30,000+ provider organizations.
PO
Senior Application Engineer – Salesforce, Agentforce Ai
Posted last month
About the role
- Senior Application Engineer specializing in Salesforce Agentforce AI at health tech company PointClickCare. Architecting and delivering AI agents and automations to transform system workflows.
Responsibilities
- Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.
- Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.
- Build test automations to improve QA efficiencies in QA for Salesforce and other applications.
- Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases.
- Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.
- Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., relevant to the core applications and connected or integrated apps.
- Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.
- Analyze, troubleshoot, and debug systems for standard issues.
- Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster.
- Create and maintain technical documentation for all builds and AI Agents produced.
- Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.
Requirements
- Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.
- Solid experience with Salesforce integrations and external system integrations.
- Working experience with Workday platform highly desired.
- Experience creating intelligent process automations using tools like Power Automate or others.
- Solid experience creating test automations for Salesforce and other platforms.
- Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc.
- Proficient in DevOps processes and tools (e.g., Copado, AutoRabit).
- Proficient in GITHUB and troubleshooting standard versioning and DevOps issues.
- Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions.
- Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT).
- In-depth understanding of Salesforce data models, security, and governor limits.
- Excellent organization, critical-thinking and self-management skills.
- A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others.
- Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations.
- Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view.
- Proven experience as a great Intermediate Application Engineer.
- Salesforce Certified Agentforce Specialist.
- Salesforce Certified Platform Developer I & II (required).
- Salesforce Advanced Administrator certification (required).
- Salesforce Certified Application/Systems Architect (desired).
- BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience).
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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