Accounting Technical Program Manager serving enterprise customers on Guesty’s hospitality accounting platform. Optimizing accounting workflows, month - end processes, product adoption, and roadmap feedback.
About the role
- Technical Program Manager managing data migration scheduling, capacity planning, and go-live readiness. Improving PointClickCare’s healthcare software delivery through AI and automation.
Responsibilities
- Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives
- Collaborate with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams
- Coordinate project intake, scheduling, prioritization, and delivery
- Manage project demand, resource forecasting, and capacity planning
- Coordinate Data Migration project go-live readiness and execution
- Monitor project portfolios and drive risk, issue, dependency mitigation, and escalation
- Maintain project requests, schedules, dashboards, operational metrics, templates, and documentation
- Lead post-project reviews, root cause analysis, and continuous improvement initiatives
- Implement AI-powered tools, AI agents, copilots, and intelligent automation solutions
- Ensure governance, security, compliance, data privacy, and responsible AI practices
- Report to the Sr Manager, Technical Services
Requirements
- Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
- Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
- Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
- Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
- Experience using JIRA, Kimble, Smartsheet, Confluence, or similar platforms
- Experience in production, SaaS, healthcare technology, or customer delivery environments
- Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions
- Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
- Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
- Exceptional organizational skills, attention to detail, and continuous improvement mindset
- Healthcare technology experience, including EHR, EMR, Pharmacy, or clinical systems
- Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI, Anthropic (Claude), or comparable AI platforms
- Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
- Familiarity with Databricks, Azure Data Lake, and enterprise reporting solutions
- PMP, Agile, Scrum, or related project management certifications
Benefits
- Flexibility
- Growth opportunities
- Meaningful work
- Training and development investment
- In-office events including onboarding, team events, and semi-annual and annual team meetings (travel required for remote roles)
- Equal employment opportunity and disability accommodations
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