Senior Content Business Analyst turning Coursera and Udemy learning data into strategic insights. Improving content KPIs, portfolio performance, and executive decision - making through analytics and generative AI.
About the role
- Technical Business Analyst translating business needs into requirements for Portage CyberTech’s digital trust, identity, privacy, and security software. Supporting backlog readiness, architecture, integrations, and delivery.
Responsibilities
- Collaborate with Product Operations Leads, Architecture, Development, and Product teams to translate business needs into clear technical requirements.
- Decompose initiatives, features, and epics into actionable work items for Engineering teams.
- Identify ambiguities, gaps, risks, assumptions, dependencies, and implementation constraints before development.
- Participate in backlog refinement to improve work quality and delivery readiness.
- Create and maintain functional and technical documentation covering processes, workflows, integrations, and system interactions.
- Perform impact and dependency analysis across systems, services, and teams.
- Define and document non-functional requirements for performance, security, reliability, scalability, and compliance.
- Collaborate with architects and Engineering teams during solution design and planning.
- Use AI tools to improve requirements analysis, documentation, collaboration, and productivity.
- Contribute to continuous improvement of requirements management, documentation standards, and delivery processes.
Requirements
- College diploma (DEC) or university degree in information technology, computer science, software engineering, or equivalent experience.
- Experience as a Business Analyst, Technical Business Analyst, Systems Analyst, Functional Analyst, or in a similar role.
- Demonstrated ability to translate business needs into detailed technical requirements.
- Strong understanding of the software development life cycle (SDLC) and engineering practices.
- Experience working in Agile environments.
- Experience documenting processes, workflows, integrations, and system behavior.
- Strong analytical, problem-solving, and technical documentation skills.
- Ability to identify dependencies, risks, and constraints that may affect delivery.
- Comfortable communicating in English, both verbally and in writing, in a professional context.
- Jira
- Confluence
- Microsoft Visio
- Lucidchart or a similar modeling tool
- Miro or similar collaboration tools
- Postman — API analysis and understanding
- Swagger / OpenAPI
- Generative AI tools — GitHub Copilot, ChatGPT Enterprise, or similar tools
- Microsoft 365 and collaborative documentation tools
- French required; English required for professional communication in the English version
- Preferred: SaaS/software product experience, user stories and acceptance criteria, REST APIs, system integrations, event-driven architectures, UML/BPMN, AWS/Azure/cloud environments, distributed Engineering teams, AI tools, SQL
Benefits
- 100% employer-paid health benefits
- Dollar-for-dollar RRSP matching up to 6%
- Flexible work options — remote, hybrid, and on-site opportunities
- Competitive paid time off and personal wellness days
- Employee referral bonus program
- HSA and office equipment stipend
- Career growth in a company that prioritizes internal talent
- Meaningful work that helps build digital trust across Canada
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