Director leading scientific strategy and medical communications for Prime’s global healthcare clients. Driving compliant delivery, team performance, client partnerships, forecasting, and business growth.
About the role
- Email deliverability leader building authentication, reputation, and inbox-placement infrastructure for Postscript’s AI messaging platform serving Shopify brands. Advising customers and building the future deliverability team.
Responsibilities
- Own Postscript's end-to-end email deliverability strategy, including IP pool architecture, domain strategy, and shared versus dedicated sending models
- Design and manage IP and domain warming programs
- Establish and enforce SPF, DKIM, DMARC, and BIMI authentication standards and DMARC alignment
- Monitor sender reputation, inbox placement, and blocklist activity and lead remediation
- Track Gmail, Yahoo, and Microsoft bulk-sender requirements, spam-rate thresholds, and one-click unsubscribe requirements
- Serve as the senior deliverability expert for customer brands by auditing programs, diagnosing inbox-placement issues, and building remediation plans
- Lead deliverability onboarding for brands migrating email to Postscript
- Translate complex deliverability concepts into actionable guidance for marketers
- Own customer escalations and protect and grow inbox placement and sending reputation
- Partner with Product and Engineering on deliverability tooling, monitoring, infrastructure, and roadmap requirements
- Build playbooks, processes, and standards that scale deliverability across thousands of senders
- Establish feedback loops, Postmaster Tools, and reporting for deliverability-health visibility
- Hire, mentor, and lead a team of deliverability specialists as the function matures
- Maintain expert knowledge of the deliverability landscape and represent Postscript in the broader community
- Build relationships with mailbox providers and industry partners
- Ensure sending practices and customer programs comply with CAN-SPAM, GDPR, and mailbox-provider policies
- Leverage AI tools and internal systems to scale monitoring, diagnostics, and customer guidance
Requirements
- 8+ years of dedicated email deliverability experience, ideally at an ESP, CDP, or high-volume sending platform
- Deep technical command of SPF, DKIM, DMARC, BIMI, IP and domain warming, sender reputation, and feedback loops
- Hands-on experience owning deliverability for bulk/high-volume senders
- Experience diagnosing and remediating blocklistings and inbox-placement problems
- Fluency with Google Postmaster Tools and Yahoo Sender Hub
- Knowledge of 2024+ Gmail, Yahoo, and Microsoft bulk-sender requirements
- Existing mailbox-provider relationships and/or active participation in M3AAWG, emailgeeks, or similar communities strongly preferred
- Ability to translate technical detail into strategy for non-technical marketers
- Player-coach mindset with hands-on execution and playbook/team building
- Strong understanding of e-commerce/DTC brands and email revenue generation; e-commerce experience strongly preferred
- Comfort building from scratch in a fast-paced, early-stage environment
- Growth mindset toward AI and emerging tooling
- Outstanding written and verbal communication skills
- High reliability and outstanding follow-through
Benefits
- Fully remote work culture – work from anywhere
- Flexible paid time off to recharge and prioritize your well-being
- Comprehensive health, dental, vision insurance
- High-growth startup environment with opportunities to make a meaningful impact and grow your career
- The chance to build a function from the ground floor and define how 20,000+ brands reach the inbox
- Fun, collaborative team passionate about e-commerce and innovation
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