Implementation Project Manager at SwiftConnect guiding enterprise customers through SaaS integration solutions deployment. Managing project timelines and ensuring customer satisfaction during implementation.
About the role
- Project Manager leading successful implementation of Flexera One Platform products for enterprise customers. Overseeing project execution and ensuring customer satisfaction within budget and scope.
Responsibilities
- Lead a team of delivery specialists across multiple client engagements
- Deliver 4-8 concurrent client projects on time, under budget and within scope per quarter
- Responsible for achieving target utilization, customer success and margin metrics per quarter
- Manage project initiation, planning, execution, control and closure
- Conduct meetings with the project team to track progress
- Create and execute project work plans and revise as appropriate to meet changing requirements
- Create and distribute project status updates to the relevant customer and Flexera stakeholders
- Manage project plan and budget; Manage project scope and change management processes
- Identify, allocate and manage project resources; Identify and manage project risks and issues
- Develop, maintain and manage day-to-day client relationships and interaction with customers
- Execute Quality Assurance reviews of projects; Manage project tollgate activities
- Estimate work effort and manage resource constraints; track project milestones and deliverables
- Partner with other cross-functional areas of business to improve business processes
- Formalize project acceptance criteria and obtain client approvals
- Conduct project lessons-learned reviews and incorporate improvements into future projects
- Develop/Adhere/Contribute to project standards, templates, repositories, body of knowledge best practices
- Facilitate team and customer meetings
- Support client projects in U.S. time zones
- Travel as needed to support customer engagements (0-10%)
Requirements
- BS in Business, Computer Science, Engineering, or related field
- 2-4 years managing customer facing projects, business applications and/or other IT projects
- 4-6 years experience as client facing engagements within professional services engagements
- SaaS background most likely working for a software vendor, partner or a software division of a large multinational company with experience in consulting, project management, and customer management
- Familiarity with cloud and IaaS technologies; Experience delivering on SaaS platforms
- Foundational understanding of Software Asset Management technologies
- Start to finish implementation of multiple projects simultaneously of varying size and complexity
- Strong knowledge of project management and implementation methodologies (Agile, Waterfall)
- Excellent written and verbal communication skills and project management skills
- Previous customer-facing/consulting experience leading Cloud projects (cloud concepts/technology)
Benefits
- Flexible work arrangements
- Professional development
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