Regional Training Manager developing patient - support training programs for Cencora, a global pharmaceutical solutions company. Evaluating learning outcomes, coordinating delivery, and supporting case - manager development across Canada.
About the role
- Junior Training Specialist at PSD Citywide creating and updating training materials and e-learning resources for local, First Nations, and Regional Governments. Engaging clients and ensuring training content reflects the latest software updates.
Responsibilities
- Update and maintain client-facing knowledge base content within HappyFox to ensure accuracy and accessibility.
- Create, record, and edit training tutorials, videos, and e-learning modules using tools such as Camtasia and Articulate.
- Assist in developing and formatting training materials, including user guides, quick reference guides, and FAQs.
- Collaboration and interpersonal skills for participating with Training Specialists and Product teams to ensure training content reflects the latest software updates and best practices.
- Conduct quality checks of training content and knowledge base articles for clarity, consistency, and usability.
- Support the Training team by preparing content and resources for client-facing sessions and internal training courses.
- Assist with internal training documentation and resources as needed.
- Stay informed on new tools, technologies, and instructional design best practices to drive innovation and improve training content development.
- Demonstrate a client-first mindset by ensuring training resources are easy to understand, visually engaging, and aligned with client needs.
- Other duties as assigned.
Requirements
- Diploma or Bachelor’s degree in Education, Instructional Design, Communications, Computer Science, or a related field.
- 1–3 years of experience in a training support, instructional design, technical writing, or related role.
- Strong computer skills with proficiency in web-based applications and content authoring tools.
- Experience with Camtasia, Articulate (Storyline/Rise), Talent LMS or similar e-learning platforms.
- Demonstrated ability to independently learn, navigate, and become proficient in new software platforms with minimal supervision.
- Confident and professional presentation skills, with the ability to effectively facilitate sessions and speak in front of both small and large audiences.
- Strong writing and editing skills, with attention to detail and clarity.
- Ability to organize and manage multiple projects and deadlines.
- Creative problem-solving skills and a growth-oriented mindset.
- Familiarity with municipal government or enterprise software is an asset.
- Certification in instructional design, adult learning, or e-learning development is considered an asset.
- Familiarity with software training and development practices and methods including needs assessment, virtual, online and blended training.
- Familiarity with different training methods and techniques, both in-person and virtual.
- Ability to adapt to different learning styles and effectively engage diverse audiences.
- Detail-oriented with strong organizational, communication, and multitasking abilities.
Benefits
- Competitive Compensation: We offer competitive salaries that recognize your skills and experience.
- Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
- Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
- Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
- Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
- Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
- Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.
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