Bilingual Contracts & RFP Specialist responsible for managing contract lifecycles and ensuring compliance in the healthcare sector. Collaborate across teams for efficient contract management and tender responses.
About the role
- Bilingual Patient Support Coordinator managing patient programs and providing telephone support. Overseeing compliance and case management in a pharmaceutical solutions company.
Responsibilities
- management of the assigned projects and/or cases
- adherence to the general company processes
- implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
- administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
- document each activity in program specific database
- participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
- provide feedback regarding current protocols, database, processes, and inter-departmental relationships
- clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
- responsible to report all adverse events to the assigned units/departments
- assigned other duties and tasks as required
Requirements
- broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
- a minimum of one (1) year experience in customer service
- bilingual (French/ English) an asset
- ability to multitask
- attention to detail
- strong problem solving skills
- experience in the medical and pharmaceutical field is an asset
- working knowledge of Word, Excel and Outlook
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- volunteer activities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Corporate Financing Associate at FCC leveraging expertise in loan administration and corporate finance. Creating value for major customers through relationship management and complex lending structures.
Bilingual Relationship Consultant managing distributor relationships across Canada for Manulife's segregated fund business. Responsible for relationship management, training, and advocacy.
Bilingual Account Agent supporting clients in financial management services at Aviso. Collaborating with teams to ensure excellent service and operational support.
Bilingual Account Officer in wealth management at Aviso, delivering service to Correspondent Partners. Responsibilities include client follow - up, investigation, and collaboration with operations and IT teams.
Caseworker providing patient and provider support in pharmaceutical commercialization services. Focus on communication and resolution of inquiries while maintaining comprehensive documentation.
Bilingual Credit Portfolio Associate managing client relationships and offering credit support. Working with a diverse client base in Montreal or Mississauga at Wells Fargo.
Caseworker managing patient and provider support for Innomar Strategies. Facilitating clinical trials and providing training to healthcare professionals as part of Cencora's services in Canada.
TG
Bilingual Provider Relations Representative managing provider agreements and inquiries for Express Scripts Canada. Ensuring accurate data entry and supporting provider relations tasks in Mississauga or Montreal.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.