About the role

Bilingual Patient Support Coordinator managing patient programs and providing telephone support. Overseeing compliance and case management in a pharmaceutical solutions company.

Responsibilities

management of the assigned projects and/or cases
adherence to the general company processes
implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
document each activity in program specific database
participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
provide feedback regarding current protocols, database, processes, and inter-departmental relationships
clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
responsible to report all adverse events to the assigned units/departments
assigned other duties and tasks as required

broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
a minimum of one (1) year experience in customer service
bilingual (French/ English) an asset
ability to multitask
attention to detail
strong problem solving skills
experience in the medical and pharmaceutical field is an asset
working knowledge of Word, Excel and Outlook