RBC Home Advisor guiding clients through the home buying process with tailored support. Leveraging credit knowledge and technology to enhance client satisfaction and loyalty.
About the role
- Bilingual Patient Support Coordinator managing patient programs and providing telephone support. Overseeing compliance and case management in a pharmaceutical solutions company.
Responsibilities
- management of the assigned projects and/or cases
- adherence to the general company processes
- implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
- administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
- document each activity in program specific database
- participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
- provide feedback regarding current protocols, database, processes, and inter-departmental relationships
- clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
- responsible to report all adverse events to the assigned units/departments
- assigned other duties and tasks as required
Requirements
- broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
- a minimum of one (1) year experience in customer service
- bilingual (French/ English) an asset
- ability to multitask
- attention to detail
- strong problem solving skills
- experience in the medical and pharmaceutical field is an asset
- working knowledge of Word, Excel and Outlook
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- volunteer activities
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