Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Conduct workplace investigations focusing on harassment and discrimination at Walmart. Provide recommendations for senior management and communicate findings effectively.
Responsibilities
- This role conducts complex workplace investigations with a focus on harassment and discrimination.
- Responsibilities include policy analysis and providing recommendations for senior management.
- Conducts high volumes of complex and neutral workplace investigations into allegations of policy violations.
- Reaches appropriate conclusions in accordance with applicable employment-related legislation.
- Effectively communicates investigative findings, policy applications, and related recommendations to senior management and legal counsel.
- Handles highly sensitive and confidential information about associates.
- Provides subject matter expertise in workplace investigations to various managers and HR business partners.
- Develops a professional reputation as neutral, experienced, and trustworthy.
Requirements
- Excellent communication skills with all levels of the organization (oral and written), including complex writing of a legal nature.
- Proficiency in both English and French.
- Demonstrates professionalism in dealing with highly confidential information and situations.
- Proven conflict management skills, including the ability to be neutral and calm in interviews about sensitive matters.
- Consulting skills to efficiently partner with the store management and human resources teams.
- Demonstrates flexibility and adaptability to changing business conditions.
- Able to work as a team player.
- Action oriented individual, who demonstrates high accountability, solid judgment, and decision-making abilities.
- Minimum Education Required: College Certificate or Diploma.
- Certificate in conducting workplace investigations or human rights training is an asset.
- 3-5 years’ experience in investigations or human rights fields would be considered an asset.
Benefits
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
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