About the role

Case Worker managing patient and provider support in Cencora's Canadian operations. Involved in case management, compliance, and market research initiatives while ensuring quality patient service.

Responsibilities

Management of the assigned projects and/or cases.
Adherence to the general company processes.
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service.
Experience in the medical and pharmaceutical field is an asset.
Bilingual (French/English) is required.
Advanced knowledge of pharmaceutical distribution industry.
Working knowledge of automated warehouse operating system.
Strong business and financial acumen.
Strong analytical and mathematical skills.
Ability to communicate effectively both orally and in writing.
Effective interpersonal skills.
Effective organizational skills; attention to detail.
Ability to consistently meet deadlines.