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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Senior Project Manager overseeing complex IT projects focused on IBM Maximo. Leading planning, execution, and reporting within Peel Region's IT department.
Responsibilities
- Lead the end‑to‑end planning and management of large, complex IT projects with a primary and exclusive focus on IBM Maximo.
- Oversee the full project life cycle - including scope, quality, budget, schedule, and benefits realization, while ensuring that all Maximo‑related initiatives are delivered successfully.
- Guide system enhancements, integrations, upgrades, and process improvements, working closely with technical teams and business stakeholders to ensure solutions are aligned with strategic objectives and deliver measurable value.
- Ensure all phases of project delivery are performed within IT and corporate standards, timeframes and budget requirements.
- Coordinate the logistics (e.g. preparation of tenders and contracts, develop project plans, work schedules and determines priorities) and operational elements (e.g. budgets and resource requirements) for IT projects.
- Determine priorities and resource allocation.
- Work with IT Client Relationship Managers (Business Partners) to develop the Project Charter in consultation with subject matter experts within the organization.
- Ensure that applications, information, systems, technology and security architectures meet current standards by working with the architecture, security, privacy and operations teams.
- Design the overall project strategy, create, execute and control project plans, manage the project change control process, and administer the project's budget.
- Provide regular project reporting to Senior Management, Enterprise Asset Management Program Leadership (EAM), IT Client Relationship Managers, Project Sponsors, Steering Committees, Business Units, or other Regional Committees and other stakeholders, as appropriate.
- Motivate project team(s) to work as a cohesive unit and ensure the completeness of the project's deliverables, including procurement and change management support.
- Design and implement project communications management plans, manage risks and coordinate training plans.
- Manage and resolve project issues or escalate to the appropriate level.
- Close projects properly in accordance with IT standards.
- Develop and deliver presentations to audiences at different levels of the organization, as required.
Requirements
- A university or college degree or diploma in IT, computer science or a related discipline
- Five (5) years of prior experience managing IT projects
- Knowledge and experience with agile project management
- Strong skills in the use of project management software applications such as Microsoft Project and Azure DevOps
- Understanding of practices and methods such as: PMBOK, business analysis, and organizational change management, asset management
- Progressive technical knowledge and knowledge of best practices in Information Technology service delivery such as SDLC, COBIT, ITIL, Lean Six Sigma
- Excellent communication skills to work with clients, technical teams, management and executive level staff in order to communicate technological principles and information in an audience-friendly manner
- An understanding of financial management, capital budgeting, business planning and purchasing and contract management processes
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Nice to have: PMP
- Deep experience implementing IBM Maximo 7.x or higher
Benefits
- Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
- OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
- Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
- Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
- Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
- Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
- Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
- Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.
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