Dayforce Payroll consultant supporting Align HCM’s HR and payroll transformation projects. Delivering remote implementations, configuration, testing, training, and post - go - live client support.
RP
Team Lead – Human Resources, Employee Service Centre, Payroll
Posted 5 months ago
About the role
- Team Lead in HR overseeing call center operations and providing expert guidance at Peel Region. Driving HR service delivery with a focus on employee experience and operational excellence.
Responsibilities
- Manage a call center operations
- Provide guidance, coaching and support to direct reports
- Report to Managers on corporate initiatives
- Make recommendations, test, develop and implement new business practices
- Conduct complex research and prepare specialized documentation
- Administer performance management program processing
Requirements
- Minimum 5 years experience in HR Business Administration
- University Degree in Information Systems or Business Administration
- Expert knowledge of Service Now and SAP
- Prior experience in managing or supporting call centre operations
- Understanding of relevant legislation, g. Employment Standards Act, Pay Equity Act, etc.
- Expert skills in Microsoft Office (Excel, Visio, PowerPoint)
Benefits
- flexible work arrangements
- professional development
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