Consultant Senior SuccessFactors EC PAYROLL analyzing client needs and implementing technology solutions for HR transformation. Leveraging extensive experience in SAP SuccessFactors and payroll systems for effective client support.
RP
Team Lead – Human Resources, Employee Service Centre, Payroll
Posted last month
About the role
- Team Lead in HR overseeing call center operations and providing expert guidance at Peel Region. Driving HR service delivery with a focus on employee experience and operational excellence.
Responsibilities
- Manage a call center operations
- Provide guidance, coaching and support to direct reports
- Report to Managers on corporate initiatives
- Make recommendations, test, develop and implement new business practices
- Conduct complex research and prepare specialized documentation
- Administer performance management program processing
Requirements
- Minimum 5 years experience in HR Business Administration
- University Degree in Information Systems or Business Administration
- Expert knowledge of Service Now and SAP
- Prior experience in managing or supporting call centre operations
- Understanding of relevant legislation, g. Employment Standards Act, Pay Equity Act, etc.
- Expert skills in Microsoft Office (Excel, Visio, PowerPoint)
Benefits
- flexible work arrangements
- professional development
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