Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Architect leading scalable solutions across multiple modules for client business objectives. Collaborating with stakeholders and governing platform architecture to drive success.
Responsibilities
- Lead discovery workshops to understand client business capabilities, pain points, and strategic objectives, translating them into scalable ServiceNow solutions
- Define and communicate the overall ServiceNow platform vision, architecture, and roadmap aligned to client business goals and enterprise architecture standards
- Architect end-to-end solutions across ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD), ensuring alignment with best practices and platform capabilities
- Establish and govern platform architecture, including data model, integrations, security, and performance considerations
- Partner with stakeholders to prioritize initiatives, manage dependencies, and ensure alignment across multiple workstreams and portfolios
- Provide architectural oversight across all phases of delivery, including design, development, testing, and deployment
- Guide Agile teams by refining epics and stories, ensuring solutions are technically sound, scalable, and maintainable
- Act as a trusted advisor to clients, driving adoption of ServiceNow best practices and out-of-the-box capabilities over customizations where appropriate
- Collaborate with developers, product owners, and business stakeholders to ensure clear translation of requirements into technical solutions
- Anticipate client needs by understanding business processes and proactively recommending platform improvements and innovations
- Lead design reviews, enforce governance standards, and ensure quality and consistency across implementations
- Facilitate stakeholder alignment and executive buy-in on architecture decisions, strategy, and roadmap
Requirements
- 5–8+ years of hands-on experience with the ServiceNow platform, including architecture and solution design
- ServiceNow Certified System Administrator (CSA) required; additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) strongly preferred
- Proven experience architecting and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, CSM, HRSD)
- Strong understanding of ServiceNow platform architecture, including integrations (REST/SOAP APIs), CMDB, data modeling, and security
- 3–5+ years of experience in a client-facing consulting role with demonstrated stakeholder management skills
- Experience leading cross-functional teams in Agile environments (Scrum, SAFe)
- Deep experience with ITIL/ITSM frameworks and enterprise service management concepts
- Strong background in business and systems analysis, with the ability to translate business needs into technical solutions
- Proven ability to define solution architectures, identify risks, and drive technical decision-making
- Experience with integration design, middleware, and enterprise system landscapes
Benefits
- Flexibility in your schedule
- Total rewards and benefits
- Discretionary bonus based on firm and individual performance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.